Warranty Information

Warranty Periods

12 Months

  • Mighty Mule FM200
  • Mighty Mule FM350
  • Mighty Mule Accessories

18 Months

  • Mighty Mule FM500
  • Mighty Mule FM502
  • Mighty Mule FM402

24 Months

  • Mighty Mule 362-D
  • Mighty Mule 600
  • Mighty Mule SL2000B

 

Warranty Program

The GTO warranty program starts from the date of final product sale. In order to return products for warranty repairs, please call for a returned goods authorization number (RGA #) at 800-543-1236. For warranty repair service, proof of purchase will be required. Regrettably, we are unable to accept or process shipments sent to us without an assigned RGA# clearly marked on the
outside of the box.

 

  • Contact the Technical Support Department for an RGA #.
  • Have available for the technician, the quantity and model of the products to be returned.
  • Attach receipts to products to be considered under warranty.
  • Pack products to be returned appropriately to prevent damage during shipment back to GTO.
  • Clearly mark the RGA# on the outside of the package and return to GTO.

 

Attn: (RGA Number)

GTO Tech Support

3121 Hartsfield Road

Tallahassee, FL 32303

 

We will examine and diagnose your equipment thoroughly. If we find a manufacturer’s defect, we will repair or replace the defective part under warranty. However, if the equipment has been damaged by power surge, lightning, insects, or abuse, we will call you with a price quote on the cost of the repairs.

 

Non Warranty Repairs

For Mighty Mule openers that have passed the allotted warranty time period or have a repair that would not be covered under the Mighty Mule warranty policy, GTO will perform necessary repairs for a nominal fee. In order to return products for non warranty repairs, please call for a non warranty returned goods authorization number ( NW RGA #) at 800-543-1236 or open a tech ticket at http://support.gtoinc.com/Support/ContactUs.aspx. For non warranty repair service, there will be a $75 non refundable repair charge required plus the cost of the parts replaced or repaired. We are unable to accept or process shipments sent to us without an assigned non warranty RGA# clearly marked on the outside of the box.

  • Contact the Technical Support Department for an RGA #.
  • Have available for the technician, the quantity and model of the products to be returned.
  • Pack products to be returned appropriately to prevent damage during shipment back to GTO.
  • Clearly mark the RGA# on the outside of the package and return to GTO.

Attn: (RGA Number)

GTO Tech Support

3121 Hartsfield Road

Tallahassee, FL 32303
We will examine and diagnose the equipment thoroughly. The customer will be contacted with a price quote on the cost of the repairs.